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Quick tips

Staff motivation
Do Don't
Find out what motivates individuals Assume money is the only motivator
Have efficient communications processes Assume that the grapevine is effective
Reward positive behaviours publicly Take good employees for granted
Involve people in decision making Forget to say "thanks"

Induction of new recruits
Do Don't
Include everyone, including new managers Cancel or delay agreed induction schedules. This devalues them
Have a written policy for managers and supervisors to follow Overload new recruits with details on the first day
Consider individual induction needs. These will vary from job to job Forget how traumatic starting a new job can be

Internal communication
Do Don't
Keep communications as honest and open as you can Rely on e-mail or intranet. Nothing matches face-to-face interaction
Explain why when you cannot give people the information they asked for Treat all audiences the same. They may have different communication needs
Keep your messages clear and concise Assume that communication delivered = communication heard or understood

Performance management
Do Don't
Include appraisal of management levels Forget that performance management is an everyday activity
Explain aims and objectives of performance management system Allow variances in evaluation standards
Include performance planning elements Make the process so rigid it becomes unworkable
Invite feedback on processes and experiences Leave managers to their own devices. Provide support and guidelines
Contact us for further information on these and other management topics

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